T&C's of online orders

River Refund Policy

If any items are faulty a full refund will be issued as long as the faulty item is returned within 28 days of purchasing. If you wish to cancel your order before it has been dispatched a full refund will be given within 30 days. 

 

Payment Methods

All payments are processed securely and information is kept secure on an encrypted server. We accept all major payment methods. 

 

Delivery 

Further information of delivery is outlined in the 'delivery' section of this footer. We aim to dispatch orders within 24 hours of the order being placed (Monday - Friday). If an item is out of stock we will contact you. You can expect your delivery within 72 hours of your order being placed. However, we do rely on the postman and sometimes (not yet) things happen that are out of our control - if this is anticipated and orders are delayed we will contact you and keep you updated. 

 

Cancellation Rights

You have the right to return items within 7 days for a full refund without having to give reasoning. However, this does not apply to roasted coffee, green coffee beans, tea or chocolate. In order to obtain the full refund you must send the item back to us in its original condition with packaging. 

 

Competition Promotional Codes

We love competitions and giveaways. All terms and conditions of these can be found here once the competition information is released. 

Newsletter discount code - This discount code can be used up until the end of November 2018. The code can be used once and cannot be used in conjunction with other discount codes.

Winchester Magazine discount code - This discount code is currently valid until the end of January 2019. The code is on a quota and once the maximum number of codes have been used River have the rights to remove the discount offer.