Terms and Conditions

River Coffee Refund Policy

If any items are faulty a full refund will be issued as long as the faulty item is returned within 28 days of purchasing. If you wish to cancel your order before it has been dispatched a full refund will be given within 30 days.  

Payment Methods

All payments are processed securely and information is kept secure on an encrypted server. We accept all major payment methods. 

Delivery 

Further information of delivery is outlined in the 'delivery' section of this footer. We aim to dispatch orders within 24 hours of the order being placed (Monday - Friday). If an item is out of stock we will contact you. You can expect your delivery within 72 hours of your order being placed. However, we do rely on the postman and sometimes (not yet) things happen that are out of our control - if this is anticipated and orders are delayed we will contact you and keep you updated. 

Free Delivery

Please note that our Free Delivery discount is only valid for orders placed over £25. This discount can only be applied to Royal Mail 2nd Class (up to 2kg) and Fedex Delivery options. Royal Mail 1st Class is excluded from this discount. 

Cancellation Rights

You have the right to return items within 7 days for a full refund without having to give reasoning. However, this does not apply to roasted coffee, green coffee beans, tea or chocolate. In order to obtain the full refund you must send the item back to us in its original condition with packaging. 

Competition Promotional Codes

We love competitions and giveaways. All terms and conditions of these can be found here once the competition information is released. 

- Save 25% on first subscription order. This promotion runs from 19/02/2024. River Coffee reserve the right to withdraw this promotion at any time. This promotion gives customers 25% off of their first subscription payment. All following subscription charges will be charged at full rate. There is no commitment to sign up time, customers can cancel at any time on their online customer portal. This promotion applies to all subscription products and cannot be used for non subscription products.